“lack of empathy in technology doesn’t exist because people who write algorithms are heartless but because they lack the reality outside the tech bubble”
Om Malick in The New Yorker:
…the designers didn’t consider it, perhaps because those who write these algorithms have not experienced such trauma, or perhaps they just weren’t talking about the human feelings in their product meetings—a particularly likely possibility when a company is focussed on engagement and growth. The lack of empathy in technology design doesn’t exist because the people who write algorithms are heartless but perhaps because they lack the texture of reality outside the technology bubble. Facebook’s blunders are a reminder that it is time for the company to think not just about fractional-attention addiction and growth but also to remember that the growth affects real people, for good and bad.